Advanced Veterinary Complex Inc.
501 E Main Steet, Reisterstown, MD 21136

 
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HOSPITAL POLICIES


Appointment Policy

Appointments are available from 9am-8pm Monday through Friday and 9am-5pm Saturday and Sunday. Appointments will be seen at the scheduled time. Late arrivals will be seen as time permits. For your convenience we offer drop off appointments and unscheduled services such as toe nail trims. If your pet has received vaccines at another facility it is your responsibility to provide proof of vaccination.


Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Cash, Visa, MasterCard, Discover, CareCredit and personal checks. All personal checks will be processed electronically through Tele-Check, you will receive your voided check back with your receipt and the funds are electronically withdrawn from your account within 24-72 hours.


Patient Arrival Policy

We have separate cat and dog waiting areas for the comfort of your pet.

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. 

All cats must be presented in an appropriate cat carrier or on a leash. 

Please check in with a receptionist upon arrival.